Shipping & Delivery Policy

Last Updated: October 20, 2026

At ShopperDot.com, we are committed to delivering your orders safely and efficiently. We work with trusted fulfillment and shipping partners to provide delivery services to customers worldwide.

Please read our Shipping & Delivery Policy carefully to understand how your order is processed, shipped, and delivered.

1. Order Processing Time

Orders are processed after payment has been successfully received and verified.

Our standard order processing time is approximately 3–5 business days. Processing includes order verification, product preparation, inventory checks, packaging, and shipment arrangements.

In some cases, processing may take longer due to product availability, high order volumes, supplier delays, or other circumstances beyond our control.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping Destinations

ShopperDot.com offers international shipping to a wide range of destinations.

Available shipping destinations depend on the product, warehouse location, shipping carrier, and applicable shipping restrictions.

If shipping is unavailable to your country or region for a particular product, we will inform you where possible.

3. Estimated Delivery Times

Delivery times depend on your destination, the product ordered, the fulfillment warehouse, and the shipping method selected.

As a general guide, estimated delivery times may be:

• United States: Approximately 7–20 business days.
• United Kingdom: Approximately 5–15 business days.
• European countries: Approximately 5–20 business days.
• Canada: Approximately 7–20 business days.
• Australia and New Zealand: Approximately 7–20 business days.
• Other international destinations: Approximately 10–30 business days.

These are general estimates, not guaranteed delivery deadlines. Actual delivery times may be shorter or longer depending on the shipping service available for your specific order.

For the most accurate estimate, please refer to the shipping information displayed for the relevant product or provided at checkout.

Important: The estimated delivery times above are general planning estimates and are not guaranteed by our shipping provider for every product or destination.

4. Shipping Costs

Shipping charges depend on several factors, including:

• Delivery destination.
• Product weight and dimensions.
• Selected shipping method.
• Product characteristics and handling requirements.
• Availability of local or international fulfillment options.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Where free shipping is explicitly offered, the applicable shipping conditions will be displayed on the relevant product page or promotional offer.

5. Order Tracking

Once your order has been dispatched, a tracking number will be provided when tracking is available for the selected shipping service.

You may receive tracking information by email or through your account on ShopperDot.com.

Please allow several business days after dispatch for tracking information to become available or update in the carrier’s system.

Tracking updates may occasionally be delayed while your package is being transferred between shipping facilities, processed by customs, or handed over to a local delivery provider.

6. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout or in the applicable product information, these charges are not included in the product price or shipping fee.

Customers are responsible for any applicable import charges payable under the laws and regulations of their destination country.

Customs clearance procedures may also affect delivery times.

7. Shipping Delays

Although we aim to deliver orders within the estimated timeframes, occasional delays may occur due to circumstances outside our control, including:

• Customs inspections and clearance procedures.
• Severe weather or natural disasters.
• Public holidays and peak shopping seasons.
• Transportation disruptions.
• Shipping carrier delays.
• Product availability or fulfillment issues.
• Incorrect or incomplete delivery information.

If your order appears to be delayed, please check your tracking information first. If you require further assistance, contact our customer support team.

We will make reasonable efforts to assist you in resolving delivery issues with our fulfillment and shipping partners.

8. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you notice an error in your delivery details.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

ShopperDot.com cannot guarantee successful delivery when an order is delayed, misdirected, or returned because of incorrect or incomplete address information supplied by the customer.

Any applicable reshipping or additional delivery charges will be assessed according to the circumstances and applicable law.

9. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

1. Check your delivery address and mailbox.
2. Ask household members, neighbors, or your building’s reception desk whether they accepted the package.
3. Contact the local delivery carrier for additional information.
4. Contact our customer support team if the issue remains unresolved.

If your package appears to be lost in transit, please contact us so that we can investigate the shipment with our fulfillment or shipping partner.

Each case will be reviewed individually. Any refund or replacement will be handled in accordance with our applicable policies, the shipping provider’s investigation, and applicable consumer protection laws.

10. Split Shipments

Depending on product availability, warehouse locations, and fulfillment arrangements, items within the same order may be shipped separately.

If your order contains multiple products, they may arrive in different packages and on different dates.

You may receive separate tracking numbers for individual shipments.

11. Undeliverable Packages

A package may be considered undeliverable if the shipping address is incorrect, delivery is repeatedly unsuccessful, customs requirements are not fulfilled, or the recipient refuses or fails to collect the shipment.

If a package is returned to the sender, please contact our customer support team.

Any refund, replacement, or reshipping arrangement will be assessed on a case-by-case basis and in accordance with our applicable policies and legal obligations.

12. Contact Us

If you have questions about shipping, delivery estimates, tracking information, or a delayed order, please contact our customer support team through the contact information provided on ShopperDot.com.

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

Thank you for shopping with ShopperDot.com. We appreciate your trust in our store and will do our best to provide a smooth shopping and delivery experience.