Refund & Return Policy

Last Updated: October 20, 2026

At ShopperDot.com, customer satisfaction is important to us. We strive to ensure that every order is fulfilled accurately and delivered in good condition.

As an international online store working with third-party suppliers and fulfillment partners, including CJdropshipping, we handle refund, return, replacement, and delivery issues according to the conditions outlined below and applicable consumer protection laws.

Please read this policy carefully before placing an order.

1. Return Eligibility

If you are not satisfied with your purchase, please contact our customer support team before returning any product.

Return requests must include your order number, the reason for the request, and any supporting photographs or videos where relevant.

Depending on the circumstances, we may offer a return, replacement, refund, or another appropriate resolution.

Please do not return any product before receiving authorization and the correct return instructions from our customer support team.

International returns can be expensive, and sending a product to an unauthorized address may prevent us from processing your request.

2. Damaged or Defective Products

If your order arrives damaged, defective, or unusable, please contact us as soon as possible after delivery.

To help us investigate your claim, please provide:

Your order number.
Clear photographs or videos showing the damage or defect.
Photographs of the packaging, where relevant.
A description of the problem.

After reviewing the evidence, we will determine the appropriate resolution.

Depending on the circumstances, this may include:

A full refund.
A replacement product.
A partial refund for an issue that does not prevent the product from being used as intended.

The available resolution will depend on the nature of the issue, the evidence provided, the supplier’s applicable procedures, and your statutory rights.

Please report problems promptly so that we can investigate them with our fulfillment partner. Reporting a problem promptly does not limit any mandatory rights you have under applicable law.

3. Incorrect or Missing Items

If you receive an item that differs from what you ordered, or if an item is missing from your package, please contact us as soon as possible.

Please provide your order number and, where relevant, photographs of the product received, the shipping label, and the package contents.

Once we have reviewed your request, we may arrange an appropriate solution, such as:

Sending the correct product.
Sending a missing item or accessory.
Providing a partial refund where appropriate.
Issuing a full refund when justified.

If your order was shipped in multiple packages, please check the tracking information before reporting an item as missing.

4. Orders Not Received

If your order has not arrived within the estimated delivery period, please check the tracking information and contact us for assistance.

We will investigate delayed or potentially lost shipments with our shipping and fulfillment partners.

If a shipment is confirmed lost or qualifies for compensation under the applicable shipping arrangements, we will provide an appropriate resolution, which may include a replacement or refund.

If tracking indicates that your package has been delivered but you have not received it, please:

Check your delivery address and mailbox.
Check with household members, neighbors, or building reception.
Contact the local delivery carrier.
Contact us if the package remains missing.

Additional documentation may be required to investigate the claim.

We will assess each case individually. Any applicable statutory consumer rights remain unaffected by the shipping carrier’s investigation or compensation procedures.

5. Delayed Deliveries

International shipping can occasionally be affected by customs clearance, carrier disruptions, adverse weather, peak shopping periods, and other circumstances outside our control.

If your order is delayed, please contact us with your order number.

We will review the tracking information and investigate the delay where appropriate.

If your order is not delivered within the period required by applicable law, you may be entitled to cancel the order and receive a refund.

An order will not be treated as successfully delivered merely because a supplier’s internal dispute deadline has passed.

6. Returns for Change of Mind

If you change your mind after purchasing a product, your eligibility to return it depends on the applicable consumer protection laws and the circumstances of your purchase.

Where a voluntary return is permitted, we will provide instructions explaining how to proceed.

For eligible change-of-mind returns, the product should generally be:

Unused and unworn.
In its original condition.
Returned with its original packaging, accessories, and tags where applicable.
Accompanied by proof of purchase.

Certain products may be subject to lawful exceptions, including some personalized or custom-made products, sealed hygiene-sensitive goods that are not suitable for return after opening, and other categories where applicable law permits an exception.

Nothing in this section excludes or restricts any mandatory cancellation, withdrawal, or return rights available under applicable law.

7. Return Shipping Costs

Return shipping costs depend on the reason for the return and the applicable legal requirements.

Damaged, defective, or incorrect products: We will arrange an appropriate solution and cover return shipping costs where required by law or agreed as part of the resolution.
Change-of-mind returns: Where the customer is legally responsible for return shipping costs, those costs may be payable by the customer.
Other circumstances: Responsibility for shipping costs will be assessed individually in accordance with applicable law.

Because our fulfillment partners may operate internationally, return shipping costs can be significant.

Please contact us before shipping any item so that we can determine the appropriate return procedure.

8. Return Authorization and Return Address

All returns must be approved by our customer support team before shipment.

Depending on the product and the circumstances, we may provide a designated return address or another appropriate resolution.

Some products fulfilled through CJdropshipping may need to be returned to a designated warehouse in China. Returns to other warehouses may not be accepted.

Never send a return directly to a supplier or warehouse without our written instructions.

International returns can take considerable time and may involve additional shipping costs. In some circumstances, a refund or replacement without a physical return may be the most appropriate solution.

We will explain the available options before you proceed.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible and provide your order number.

We will attempt to cancel the order if fulfillment has not progressed beyond the stage at which cancellation is possible.

Once an order has been processed, purchased from a supplier, or dispatched, cancellation may no longer be available through our fulfillment partner.

Customized, personalized, or made-to-order products may also be subject to specific cancellation restrictions where permitted by law.

If an order cannot be canceled before dispatch, you may still have applicable statutory withdrawal or cancellation rights.

Any approved refund will be processed according to this policy and applicable law.

10. Refund Processing

Once a refund has been approved, we will initiate it through the original payment method whenever possible.

The time required for the funds to appear in your account depends on your payment provider, bank, and card issuer.

As a general guide, refunds may take approximately 5–10 business days after processing to appear, although some payment providers may require additional time.

We will notify you if further information is needed to complete your refund.

Where applicable law requires a refund within a specific period, that legal deadline will apply.

11. Products That Cannot Be Returned

Some products may be excluded from voluntary change-of-mind returns where permitted by law.

Examples may include:

Personalized or custom-made products.
Certain sealed hygiene-sensitive products after the seal has been broken.
Products that have been used, damaged, or altered by the customer beyond what is permitted for inspection.
Other products for which applicable law provides a valid exception.

These exclusions do not apply where they would unlawfully restrict your rights concerning defective, damaged, misdescribed, or incorrectly supplied products.

12. Refunds for Refused or Undeliverable Packages

Please ensure that your delivery address and contact details are accurate when placing your order.

If a package cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, failure to collect the package, or refusal to pay applicable import charges, please contact us for assistance.

Depending on the circumstances, the carrier’s available services, and applicable law, we may investigate options for redelivery, reshipment, or a refund.

Additional delivery or return costs may apply where legally permitted and appropriate.

We will not automatically deny a refund solely because a package was returned or delivery failed; each case will be assessed according to the circumstances and applicable legal requirements.

13. Items Damaged During Return Shipping

If you are authorized to return a product, please package it securely and follow the return instructions provided by our customer support team.

Where the customer is responsible for arranging the return shipment, the customer should retain the tracking number and proof of postage.

Responsibility for loss or damage during return shipping will be determined according to the agreed return arrangements and applicable law.

14. Chargebacks and Payment Disputes

If you experience a problem with an order, we encourage you to contact us first so that we can attempt to resolve the matter promptly.

However, nothing in this policy prevents you from exercising any rights available through your payment provider or under applicable law.

We will review payment disputes using the available order information, shipping records, tracking details, and customer communications.

15. Consumer Protection Rights

This policy does not exclude, limit, or replace any mandatory consumer rights applicable to your purchase.

Depending on your country of residence, you may have statutory rights concerning online purchases, withdrawal periods, faulty products, refunds, replacements, and delivery obligations.

Where applicable law provides rights that are more favorable than the terms of this policy, those legal rights will prevail.

16. Contact Us

For return requests, refund inquiries, damaged products, incorrect orders, or delivery issues, please contact our customer support team through the contact details published on ShopperDot.com.

When contacting us, please include:

Your order number.
The email address used to place the order.
A description of the issue.
Relevant photographs, videos, or tracking information, where applicable.

Our team will review your request and explain the next steps.

Thank you for shopping with ShopperDot.com. We appreciate your business and are committed to handling customer concerns fairly and professionally.