Política de envío

Shipping Policy

This Shipping Policy explains how orders are processed, shipped and delivered when you shop at shopperdot.com. It applies to all orders unless stated otherwise at the time of purchase.

Order Processing

  • Orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays).
  • You will receive an order confirmation email immediately after ordering, and a shipping confirmation email with a tracking number once your order is dispatched.
  • If your order includes items that ship from different warehouses, they may arrive separately, each with its own tracking number.

Shipping Rates

  • Free standard shipping on all orders of $50 or more.
  • Orders under $50 are charged a flat shipping fee, which is shown at checkout before you complete your purchase.
  • The exact shipping cost for your address is always displayed at checkout before payment is taken.

Delivery

  • We ship to most countries worldwide. Availability for your location is confirmed at checkout.
  • Delivery times vary depending on your destination, the shipping service selected and carrier conditions. The estimated delivery time (processing time plus shipping time) is shown on the product page when you order.
  • Every shipment includes a tracking number — domestic or international — so you can follow your parcel until delivery.
  • Delivery estimates are not guarantees; customs processing, weather and carrier delays can occasionally extend transit times.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes or handling fees charged by your local authorities.
  • These charges are the responsibility of the customer and are not included in the order total or shipping fee.
  • We recommend checking your country's import regulations before ordering if you are unsure.

Address Accuracy

  • Please double-check your delivery address before placing your order — we ship to the address provided at checkout.
  • Incorrect or incomplete addresses may cause delays, failed delivery or return-to-sender and may result in additional shipping charges.
  • If you notice an address error, contact us immediately at want@shopperdot.com — we can update it if your order has not yet shipped.

Lost, Delayed or Missing Shipments

  • If tracking shows no movement for an extended period, or your order has not arrived within the expected timeframe, contact us and we will investigate with the carrier.
  • If a shipment is confirmed lost in transit, we will arrange a replacement or refund in line with our Return & Refund Policy.

Questions?

Contact our support team any time at want@shopperdot.com — we typically reply within 24 hours on business days. You can also see more detail on our Delivery & Shipping Instructions page.